Frequently Asked Questions - View All

How do I create an eCard?
[eCards - Creating and Sending]

Answer: Basic Instructions:In the navigation, go to eCards > Create New.Select an eCard or invitation design by: Searching for a design based on category, holiday or keyword Click a tab to view new designs, your designs, favorites or templatesClick the thumbnail of the design you want to use.Compose your message and address your eCard. You can send the eCard now, save it for later, or schedule it  [more...]

How do I search for an eCard design?
[eCards - Creating and Sending]

Answer: When you choose "Create a New eCard" you'll see a screen with our top categories and a search bar at the top.In the category sections you can click "View All" to see more cards in that category. The top search bar gives you three ways to browse our card designs: Occasions - such as anniversary, birthday, congratulations, greetings, invitation, thank you and more... Hol [more...]

How do I add an eCard design as a favorite?
[eCards - Creating and Sending]

Answer: Favorites let you mark card designs for quick access. Click on the thumbnail image of a design you want to save as a favorite to view it large. To save a design as a favorite click the orange "Add to favorites" button that's on top of the image you want to save.To view and select your favorite designs, go to the "Favorites" tab on the Choose a Card Design screen. (eCards &g [more...]

When I compose an eCard, what options do I have for formatting the text of my message?
[eCards - Creating and Sending]

Answer: The top part of the "Message" screen lets you globally set the background color, typeface (font) and font color, and font size for your entire card.The message area that appears under the eCard picture or animation lets you further edit the appearance and layout of the eCard. This is an easy-to-use 'MS Word-like' text area that gives you the following text tools: font typefa [more...]

Can I insert text from another program into my eCard?
[eCards - Creating and Sending]

Answer: Yes! But because each program works slightly differently, your results may vary. Many programs, like MS Word, format text with code that you cannot see when you are copying, and may give unexpected results when you paste the text into the Message area of your CorpNote eCard. Here are some general tips to get you started: You can copy from virtually any program that allows you to highlight the [more...]

Can I use HTML code when composing my eCard message?
[eCards - Creating and Sending]

Answer: No, you cannot insert HTML directly into an eCard.CorpNote uses an easy-to-use MS Word-like compose tool that adds the HTML code for you. (If you type in HTML code in the text editor, it will display the unwanted code in your eCard.) CorpNote also uses filters to remove certain content/code that could cause undesirable results in our product. 

Can I insert a hyperlink to a web site or email address in my eCard message?
[eCards - Creating and Sending]

Answer: Yes, you can insert links to web sites or email addresses in any eCard.Highlight the text you want to be clickable and then click the 'link' icon in the message toolbar. This will open the Link tool. Here are your options:Link Type: URL Select URL for a link to another website. (The tab will change to display “Link info”.) When you paste your web address in the U [more...]

How many people can I send my eCard to? Are there limits?
[Account Features  |  eCards - Creating and Sending]

Answer: There's two answers to this question...First, in terms of limits, CorpNote allows you to send as many cards as you like. Your monthly membership fee is for "unlimited" sending of ecards.Second, there are two ways to send a single card - each having a maximum number of recipients when you click the "send" button. Manually enter/paste/select addresses, either from a list [more...]

How do I address my eCard?
[eCards - Creating and Sending]

Answer: When you are finished composing your eCard message, click the ’Address/Send’ button at the top of the page. You can then add people to your Address List in these 3 ways: Type (or paste) just email addresses, one per line - up to 250 addresses at a time - and click the ’Add Recipient(s)to Address List’ button.
  Click the ’Use Address Book’ but [more...]

How do I schedule my eCard to be sent on a future date?
[eCards - Creating and Sending]

Answer: After creating and addressing an eCard, you'll see the option to send it. To select a future date, click the "Select Date" option and then pick a date using the calendar tool. Once the date is selected, click the "Schedule Card" button to cue it up for sending in the future.You can also use date information that you import into your CorpNote online address book to automatic [more...]

I am having problems signing in. What do I do?
[Billing and Passwords]

Answer: If you think your email and password are correct...Quit your browser and re-open it to clear any 'cookies' that may be interfering with your sign in. Go to the CorpNote home page and click the Sign In button, and try re-entering your email address and password.Did you change your email address in your preferences? This is the most common cause of people not being able to sign in. If y [more...]

How do I create my signature that appears at the bottom of my eCards?
[Customization and Settings]

Answer: After signing in, go to My Account > Preferences. There are 3 tabs on this page, which each affect your signature. Signature Options - Enter your contact information, upload a signature logo and create links to your social media pages.
  Signature Layout - Select whether your footer should be right aligned, centered or left aligned, and what contact info items you want to display by de [more...]

How do I set a default custom eCard style for all eCards I create?
[Customization and Settings]

Answer: After signing in, go to My Account > Preferences. There are 3 tabs on this page, which each affect your default eCard style. Signature Options - Enter your contact information, upload a signature logo and create links to your social media pages.
  Signature Layout - Select whether your footer should be right aligned, centered or left aligned, and what contact info items you want to dis [more...]

How do I add email addresses to my address book?
[Address Book]

Answer: Quick answer:From the navigation menu choose My Account > Address Book. You can add email addresses in 2 ways: Add an individual address by clicking the '+Add New' tab. Enter your contact options manually.
  Add multiple addresses by clicking the 'Import' tab. CorpNote lets you import standard '.CSV' files, which can be exported from most contact management [more...]

Can I import email addresses from my contact manager software into my CorpNote address book?
[Address Book]

Answer: Yes! CorpNote lets you import contacts from any contact manager or email service that lets you export your contacts as a .CSV file.Once you've exported your contacts, sign into your account and go to My Account > Address Book. Click the 'Import' tab. After importing your .CSV file, you can then select which email addresses you want to add to your CorpNote address book [more...]

How do I track and manage my eCards?
[Account Features]

Answer: To manage your sent eCards, choose eCards > Sent Cards from the navigation menu.
 The default screen will show a thumbnail of all cards sent in the last 60 days, with a history of who viewed it and if it contains a survey or invitation. You can click the thumbnail image to view more card details, and to follow up to people who have or have not viewed your card. Here are some of the [more...]

Can I add comments to an eCard that no one else sees?
[Account Features  |  eCards - Creating and Sending]

Answer: For every eCard you create and send you can create a personal comment that only you see. This is helpful when you want to record the reason you sent an eCard, how you know the person, whether you posted the eCard in Facebook, Google+, Twitter etc.You can also enter personal comments when you create an eCard Template or a QuickSend template.
  

Why do I need to allow Cookies to use your web site?
[Browser Settings]

Answer: Our site uses cookies to save your eCard information and other preferences as you go from screen to screen.

Cookies are controlled by your web browser and your Internet or security settings. If you have cookies turned off as a general setting in your browser, you can still allow cookies to be used specifically on our site. Refer to your browser's help section for more details. 

Does your service use pop-up windows?
[Browser Settings]

Answer: Very few features on our site use pop-up windows.We have kept this to a minimum since some web browsers and Internet service providers offer the option to 'block' pop-up windows to help block annoying advertising. Popup windows are also a nuisance on mobile devices. You may experience your browser opening a new tab, for instance if you are downloading data from your account. This is normal [more...]

What is CorpNote?
[Membership  |  Miscellaneous]

Answer: CorpNote is a subscription-based suite of online business communication tools that lets you maintain business relationships while saving time and money by using internet technology. Use CorpNote's Online Greeting Cards to send and track messages and to deliver event invitations and surveys.

As a member, you will have full access to our unique library of eCard designs, which you can then [more...]

How much does it cost to join?
[Membership  |  Multi-User Membership]

Answer: Our membership plans are available as a month-to-month subscription with no long term commitment.*

1. Single-User Memberships are $20/month

2. Multi-User Memberships are $10/month, per active member, and have a one-time, non-refundable $300 set-up fee. If you're not sure which plan is right for you, compare our plans and options.

Once you establish eith [more...]

How do I pay for membership?
[Billing and Passwords  |  Membership  |  Multi-User Membership]

Answer: When you sign up for a CorpNote account, you will enter your credit card information via our secure online order page. We accept American Express, Discover, MasterCard, and Visa.
 Once you establish a CorpNote account, your credit card will automatically be charged monthly on your billing date, which can be viewed on the 'My Account > Overview' screen, in the yellow Account Noti [more...]

What is included in my monthly membership?
[Membership  |  Multi-User Membership]

Answer: Your monthly CorpNote membership allows you to send an unlimited number of eCards, invitations and surveys. We do NOT charge per eCard, per event or per survey. 

Click here to view a list of Company Plan and Individual Membership features. 

How do I cancel my membership?
[Billing and Passwords  |  Membership  |  Multi-User Administration  |  Multi-User Membership  |  Terms of Service]

Answer: If you are a Single-User member or a Multi-User Administrator, you may cancel your membership at any time by completing our cancellation form. An email will be sent to you which contains a link. You must click on this link to finalize the cancellation process.We require this two-stepped approach for your protection - it provides evidence that the individual terminating the account is authorized to [more...]

What is CorpNote's satisfaction money-back guarantee?
[Membership  |  Terms of Service]

Answer: We are so sure that you are going to LOVE CorpNote, that we offer a 10-day money back guarantee for our Single-User Memberships ($20/month) subscribers. If you are not COMPLETELY satisfied, you may cancel your CorpNote account via our on-line account cancellation form within ten (10) days of joining. We will promptly refund your credit card. If you are having a problem with your account and n [more...]

What is CorpNote's policy on spam?
[Email and Spam]

Answer: CorpNote considers spam to be unsolicited bulk email messages, sent to people or email addresses that have not given you express permission to email them. Any use of CorpNote to send what we consider to be SPAM is strictly prohibited. All members that use the CorpNote system must agree to our Terms of Use, which clearly details our no-spam policy. View the U.S. Federal Trade Commission's  [more...]

How does CorpNote use my account and address book information?
[Privacy and Security]

Answer: CorpNote will never sell, distribute or make public your personal profile, eCard correspondence or email addresses, unless necessary to comply with legal proceedings, to protect and defend the legal rights or property of CorpNote and its members, or to enforce CorpNote's Terms of Use.  

Is there any advertising on paid memberships?
[Miscellaneous]

Answer: No, there is not any advertising with our paid memberships. 

How do I receive support / help?
[Technical Support]

Answer: There are several ways to receive help. For 24/7 answers please start by searching this FAQ (Frequently Asked Questions) section, which addresses our most common help requests. Our Online Tutorials will give you step-by-step instructions on almost every facet of the CorpNote service, from basic instructions to tips for 'power users'.  

Technical Support and Billing/Account ques [more...]

Will CorpNote be adding features to the system?
[Miscellaneous]

Answer: Yes. We are committed to bringing you the world's best online electronic greeting card and invitation service designed especially for business. As a member, you can elect to receive our newsletter and other announcements, which will give you full details about new features and enhancements as they roll out. Some of the plans CorpNote has for the near future are: Regular additions to the variety [more...]

Can I sign up for CorpNote's electronic newsletter even if I am not a member?
[Miscellaneous]

Answer: Yes! If you would like to be the first to be notified about CorpNote's new features and plans, please sign up for our free email newsletter.  

Can I upload my own eCard designs?
[eCards - Uploading Photos/ Artwork]

Answer: Yes. You can upload your own graphic or photo to be used as the picture part of your eCard. (You cannot upload animated content.)Here are the basic specifications: Images to be uploaded must be saved as .jpg, .gif, .bmp or .png File size for upload must be less than 8 MB Image width must be a minimum of 600 pixels wide.Tutorials - Custom eCard/Invitation Designs > Creating a [more...]

Can CorpNote design eCards for me?
[eCards - Creating and Sending  |  eCards - Uploading Photos/ Artwork]

Answer: Yes, we can create a set of custom eCards for you. We can create simple eCard designs or elaborate animated eCards with sound and interactivity. We have a variety of options to suit your budget. Contact us through our 'Contact Us' form. 

How do I know what users I was billed for last month?
[Billing and Passwords  |  Multi-User Administration  |  Multi-User Membership]

Answer: For Multi-User Plan Administrators Multi-User Plan Administrators can view a list of all users for which they were billed. They will be charged for any user on the plan whose account was active during the previous billing period, regardless of that user's amount of activity.   To view billing details: Sign into your account and in the navigation select M [more...]

How do I know what I was billed last month?
[Billing and Passwords  |  Membership]

Answer: You can view a list of your invoices at any time by signing into your account and selecting My Account > Billing and Password from the navigation menu, and then selecting the Invoices tab. On the left side of the screen is a list of all of your invoices.Click on the ’View Details’ button next to an invoice to see the full details of your invoice. For Multi-User Plan Administrat [more...]

What are your office hours?
[Technical Support  |  Miscellaneous]

Answer: Our business hours are Monday - Friday, from 9AM-5PM EST.  

How many links can I put in my eCards?
[eCards - Creating and Sending]

Answer: You can have as many links as you want in the text of your eCard. Our formatting tool enables you to create links to email addresses and web sites.   

What do I do if the event information sent with an invitation has changed?
[Invitations]

Answer: Here is how you change your event information and then notify your invitation list that the event information has changed:

1. Change your Event Information Go to Invitations > Manage Events, and select 'Edit Event' in the options drop-down menu next to the event you want to change. Make your changes and then click the 'Save Changes' button on the bottom of the page.  [more...]

How do I create a survey?
[Surveys]

Answer: Quick Answer:Sign in and go to Surveys > Create a Survey.Name your survey, choose your opening text and then select how many questions (up to 20) you want your survey to have.Your questions can be: Multiple choice with 1 answer (radio buttons) Multiple choice with multiple answers (check boxes) A rating scale - 1 through 5 - with text labels at each end Text/comments box - for written answersWh [more...]

How many survey questions can I have?
[Surveys]

Answer: You can create an online survey with up to 20 survey questions.Your questions can be: Multiple choice with 1 answer (radio buttons) Multiple choice with multiple answers (check boxes) A rating scale - 1 through 5 - with text labels at each end Text/comments box - for written answersTutorials - Survey Manager > Send Online Surveys and Manage Responses 

How do I send my survey?
[Surveys]

Answer: Follow these steps: Create a Survey

Tutorial - Survey Manager Create an eCard to announce your survey. On the Message screen, where you select your font and colors, select your survey in the drop-down menu that says "Include Survey". This will insert a link in your eCard that your recipients can click to take your survey.

Tutorials - Creating and Sending an eCar [more...]

How do I view my survey responses?
[Surveys]

Answer: Sign into your account and go to Surveys > Manage Surveys. In the drop-down list next to the survey you want to view, select "View Responses."Tutorials - Survey Manager > Managing Responses 

Can I download my survey results as a MS excel compatible file?
[Surveys]

Answer: Yes, you can download survey responses in .csv format. Sign into your account and go to Surveys > Manage Surveys. In the drop-down list next to the survey you want to view, select "View Responses." In the drop-down list called 'Report Options' you will see several choices including Excel-compatible individual and aggregate result reports.Tutorials - Survey Manag [more...]

What if someone calls or mails in their survey response?
[Surveys]

Answer: You can easily add a response, and even modify existing response information, so your survey results are always be up-to-date regardless of the source.Sign into your account and go to Surveys > Manage Surveys. In the drop-down list next to the survey you want to view, select "Add a Response."Tutorials - Survey Manager > Managing Responses 

Are invitations and surveys included in my eCard membership?
[Account Features  |  eCards - Creating and Sending  |  Invitations  |  Surveys]

Answer: Yes. All members can send an unlimited number of eCards, invitations and surveys per month. 

Can I change my Single-User Membership to a Multi-User Plan? Can I upgrade to a Custom Interface?
[Membership]

Answer: Yes! Sign into your account and go to My Account > Billing and Password. Click the "Upgrade" tab.Single User Members have two options for upgrading their CorpNote account:1. Custom Interface UpgradeIf you only have one user, but want to be able to brand the entire CorpNote site with your company logo and colors like our Multi-User plans, then this option may be perfect for your n [more...]

Can the CorpNote system look like my web site?
[Account Features  |  Customization and Settings  |  eCards - Uploading Photos/ Artwork  |  Multi-User Membership]

Answer: Yes! CorpNote offers a Custom Interface option that lets you customize the CorpNote site with your company logo, colors and footer links, to look like your own company website. The Custom Interface comes with our Multi-User Membership, and allows your 'CorpNote Plan Administrator' to upload and create a custom interface that will be seen by your employees, and everyone you send eCards to.W [more...]

Can I upload my own photos or artwork to be used as my eCard design? How do I create my own custom eCards?
[eCards - Uploading Photos/ Artwork]

Answer: Click here to view step-by-step instructions on creating custom eCards.

Guidelines for creating a custom eCard: Files must be saved as a .jpg, .gif, .png or .bmp image
  File size for upload must be less than 8 MB
  Image width must be a minimum of 600 pixels wide. Important: All images will be sized down to 600 px wide upon upload. We recommend creating your  [more...]

Is there a minimum sign-up period, or a minimum number of months, that I have to pay for membership?
[Billing and Passwords  |  Membership]

Answer: No. We do not have a minimum sign up requirement and there is no long-term contract. Your service is month-to-month. You can sign up for one month, use the service, and then cancel 4 days prior to your monthly billing date and you will only be charged for your one month of use.There are two considerations that are important to note. When you join CorpNote, you are agreeing to be charged month [more...]

What payment types do you accept?
[Billing and Passwords]

Answer: We accept American Express, Discover, Visa and MasterCard.  

When I send an eCard or invitation, will the email have my return email address?
[eCards - Creating and Sending  |  Email and Spam]

Answer: Yes. When you send an eCard, the email your eCard recipient sees will have your name and email address (as you entered it when you joined, or if you edited it in your personal preferences.)If your eCard recipient clicks 'reply' to your email, their email will come to you.

Our system requires that your email address be valid for your eCards to be sent. 

How long have you been in the eCard, online invitations and surveys business?
[Membership  |  Miscellaneous]

Answer: CorpNote Online Greeting Cards was first offered to the public in February 2004. The company that created CorpNote is Set Now Solutions and we have been in the Internet development business since 1996. Visit our web site at www.setnow.com.Why trust CorpNote?Read our testimonialsCheck out our client list 

How do I send an event reminder?
[Invitations]

Answer: Send an event reminder to your guests by signing into your account and:1. Go to Invitations > Manage Events

2. Find the event that you want to send a reminder for. 

3. In the 'options' drop-down list, select "Send Reminder"4. Select who you want the reminder sent to from the drop-down list.

5. Click the "Create eCard" button, and contin [more...]

How can I subscribe or unsubscribe from the CorpNote newsletter?
[Miscellaneous]

Answer: Click here to view our current newsletter, view back issues and subscribe or unsubscribe from our newsletter.  

How do I create a one-time send list?
[eCards - Creating and Sending]

Answer: Create your eCard and then type your email addresses or copy your email address list from another program. Make sure there is only one email address per line.
 For example:
info@xyz-company.com
HappyPerson@happy-company.com
John.Doe@abc-company.comYou can then copy and paste your list (up to 250 email addresses) onto the 'Address/Send' screen of the card you want [more...]

Do you have a free trial?
[Membership]

Answer: No we don't - sorry! But we offer a 10 day money-back guarantee for our Single-User Membership Plans, so you can see if we are a good fit for your needs. Here's why we do this... In an effort to protect our system from spammers and art thieves, we require all members to enter a valid credit card to sign up for our service, to protect our servers and our intellectual property. You [more...]

How do I renew my membership?
[Billing and Passwords  |  Membership  |  Terms of Service]

Answer: Follow these steps to renew your CorpNote membership:1. Sign in with the email address and password you used for your account.
2. You will be presented with a form to renew your membership.
3. Enter your new/valid credit card information.

If your credit card is approved, you will immediately regain access to your account. If you renew within 60 days, you will see your addres [more...]

Can I track who has not responded to an eCard and resend it to them?
[eCards - Creating and Sending]

Answer: Yes. Follow these steps:

1. Sign into your account.
2. Go to eCards > Sent Cards in the navigation.
3. Click on the thumbnail of the card you want to view/resend. (You'll know which cards have not been viewed by the gray 'closed envelope' icon next to it.)
4. If a sent card has not been viewed by at least 1 recipient, in the Options drop-down list you'll see a se [more...]

Do you use the email addresses in my address book?
[Address Book  |  Privacy and Security]

Answer: NO.  We do not send anything to the people in your address book. Nor do we share your information with others. Privacy and trust are our highest priority. 

Can I send eCards to employees within my own company?
[eCards - Creating and Sending]

Answer: Yes. There are no limits to you doing this as part of your CorpNote membership. From time to time, some users experience trouble sending eCards to their employees, or to themselves. This is because some IT departments will block employee emails that have an IP address different than their main email server, but which have a company email address as the 'reply to' or 'from' [more...]

How many email addresses can I have in my address book?
[Address Book]

Answer: Each member can have up to 2,500 email addresses in their address book. Important: A recipient does not have to be in your address book to send them an eCard. You can send eCards to recipients who are not in your CorpNote address book by manually entering their address into the Address List on the Address/Send screen..
  Also, each address book contact must have a uniq [more...]

How can I get an invoice (receipt) for my CorpNote membership payment?
[Billing and Passwords]

Answer: Go to My Account > Billing and Password and click on the "Invoices" tab.

Multi-User Plans have consolidated billing, which is paid/processed by the Administrator. So individual users in that plan will not see an invoice - just the Administrator will. 

How do I make a Copy of an eCard I have sent?
[eCards - Creating and Sending]

Answer: Follow these steps:
1. Sign into your account 2. Using the navigation, go to eCards > Sent Cards and find the eCard you want to copy 3. In the 'Options' drop-down list, select "Copy Card"
A copy of your eCard will appear and you may now modify it as you wish. 

How do I add new contacts to an existing group in my address book?
[Address Book]

Answer: Follow these steps to add contacts to an existing Group in your address book:

1. In the navigation, go to My Account > Address Book

2. Import or manually add your new contacts (hint: assign them all to the same 'category' to easily find them and add them later)

3. Click the "Groups" tab

4. Click the 'Edit' button next to the G [more...]

Why can't I receive eCards sent to myself or to other people in my company?
[Email and Spam]

Answer: When you send an eCard, CorpNote uses your email address as the 'from ' and 'reply to' email address.Your email administrator might have an email filter in place that is blocking incoming emails that say they're from a company email address, but are recognized as being sent from another email server. While this is a legitimate practice for third-party email servi [more...]

My eCards are going into SPAM. What can I do to reduce this?
[Email and Spam]

Answer: Automatic SPAM filters work on many levels, but there are some simple things you can do to improve your chances of getting through. Make sure the people you are sending eCards to have given you permission to contact them via email. If the problem is ongoing, they can add your email address to their list of "trusted senders".
  Create good, descriptive email subject lines. ( [more...]

Can a larger corporation/company join CorpNote with a Single-User Membership?
[Membership  |  Multi-User Membership]

Answer: Yes. Both our Single-User Membership and our Multi-User Membership are designed for business users. Our Single-User Membership is perfect if you have one individual in your company sending eCards, managing events and managing surveys. With this membership, all eCards will be sent 'from' the email address used to create the account, and the eCard signature will reflect the na [more...]

How can I delete a category of people in my address book, without having to check each individual contact?
[Address Book]

Answer: Go to your address book and click the 'Search' tab. Enter the category that contains the people you want to delete and click search. The resulting page will give you a list of contacts in that category. In the title bar, above the results, you will see a checkbox that enables you to select all the entries on the page. When you click the 'Delete Checked' button, all of those co [more...]

Can I send eCards without creating a CorpNote address book or importing my contacts?
[Address Book  |  eCards - Creating and Sending]

Answer: Yes. You can type, or copy and paste, up to 250 email addresses (1 address per line) into the Address/Send screen.Make sure you have "Type email addresses" selected in the “Add Recipients to Address List" area, and paste (or type) your recipient's addresses. Then click the "Add Recipient(s) to Address List" button to save your changes and prepare your card f [more...]

How am I billed for your service?
[Billing and Passwords]

Answer: Your billing cycle is based on the date you establish your account. For example, if you sign up for an account on November 20th, then your next billing date will be December 20th. To find your billing date, sign into your account and go to My Account > Overview. Your 'Next Billing Date' will appear in the yellow Account Notices box.  You may cancel your membership at any time  [more...]

What can I include in the signature/footer part of my eCard?
[eCards - Creating and Sending]

Answer: Your signature appears at the bottom of every eCard you create. You can include: your name title company name postal address or company slogan phone number email address website address social media links your company logo or an uploaded photo/image.You can predefine your signature settings and then tailor which fields of information you want to display on each individual eCard. For [more...]

How do I get a person's first name to appear in the Greeting line of my eCard?
[eCards - Creating and Sending]

Answer: To use the "auto fill names" feature for your eCard greeting, you must have an address book entry with a first name for each contact you are including in the eCard send list. When your eCard recipients pick up their card, their first name will appear in the greeting. If you do not have a first name for the recipient, your alternate text will appear. If you did not select altern [more...]

If I send an eCard to multiple recipients, will they all see each other's names and email addresses?
[eCards - Creating and Sending  |  Email and Spam]

Answer: No. Each eCard is sent to an individual email address. Your eCard recipients will not see the other people you sent the eCard to. We do not use CC or BCC in the eCard email.  

Can I have multiple events on the same day that people can individually sign up for?
[Invitations]

Answer: Yes - by creating an eCard that has links to multiple events. Follow these steps: Create each event with the date/time and details.
(You will now be able to send one eCard that contains links to these multiple events by using our Direct Link feature.)
  In the navigation, go to Invitations > Manage Events and get the Direct Link for each event.
  Create your eCard with tex [more...]

When I send an invitation to someone, how many additional guests can they include in their response?
[Invitations]

Answer: When creating your event, you can block respondents from including additional guests, or you can enable invitees to register from 1 to 12 additional guests. If you select the option to allow additional guests, any questions you included for the event (for example: meal choice) will also be included next to each guest they add on the invitation response form. View our invitation mana [more...]

How do I know if my eCard recipient's email address is valid?
[Address Book  |  Email and Spam]

Answer: Similar to the way the post office handles undeliverable mail, most mail servers will return an “undeliverable” email message for invalid email addresses.  When you send an email or a CorpNote eCard to an invalid email addresses, you should  receive  a "bounce back" email notice in your email inbox. (This is one reason we use your real email address when y [more...]

Do you have free eCards?
[eCards - Creating and Sending]

Answer: No, but you can sign up for our individual membership plan and use our 10 day "money back guarantee" if you're not completely satisfied. 

Can I include social media links in my eCards?
[eCards - Creating and Sending]

Answer: Yes! In the signature line of every eCard you have the ability to pre-set links to your social media, for the following services:
  Twitter Facebook LinkedIn YouTube Pinterest InstagramTutorials - Account Setup > Signature OptionsTip: Did you know you can post eCards in social media? Social media posts with images generate much more interest, comments and click-throughs compar [more...]

How do I view my invitation responses?
[Invitations]

Answer: Sign into your account, Go to Invitations > Manage Events and select 'Invitation List' from the Options drop-down list next to the event you want to view. You can click the "Responses" tab to view response details.View the tutorial. 

Can I import email addresses into my address book if I don't have Microsoft Outlook?
[Address Book]

Answer: Yes. You can import email addresses from any program that lets you create a comma-delimited (fields separated by commas) text file or a .CSV file. You can even create your own text file of contact information. Just follow the instructions provided in our importing contacts tutorial. Here are the basics. Sign into your account and follow these steps: 1. In the navigation, go to  [more...]

How do I change the email address on my account?
[Billing and Passwords  |  Email and Spam]

Answer: To change your 'From' and 'Reply To' email address: In the navigation, go to My Account > Preferences.
  Select the 'Signature Options' Tab.
  Enter your new email address in the "Email" field and click the "Save Changes" button.Important: Changing this email address will also change your "sign in" email address, as we [more...]

What happens if a recipient's email address is incorrectly input and sent?
[Email and Spam]

Answer: Since we use your real email address as the ‘from’ and ‘reply to’ address, any incorrectly addressed eCards will come back to you as an email bounce-back. This works just like any email you might send to an invalid email address. 

How do I add a view map option to my invitation?
[Invitations]

Answer: There are several ways you can include a link to a map for your event. 1. When you create an event, you can select whether to include a directions link. This can either be a link to a map that you provide or CorpNote can automatically create a Google Maps link using the address information you provided for the event. View the tutorial.
When someone responds to your online invitation,  [more...]

Can I save eCard designs or favorites for future use?
[eCards - Creating and Sending]

Answer: Yes.  Members can easily save favorite eCard designs for quick access. You can also make copies of eCards you’ve already sent or you can create eCard templates. Your copy or template will contain the eCard design, message text and signature options you had used with the original eCard. You can also save favorite colors and styles, save favorite eCard designs to display on [more...]

How do I turn an eCard into an online invitation or survey that people can respond to?
[eCards - Creating and Sending]

Answer: CorpNote seamlessly ties eCards, Invitations and Surveys together into a single tool.To create an Invitation or Survey eCard, first create an event or survey in the invitation or survey manager. The next time you compose an eCard, you will see a menu that allows you to insert that survey or event as part of your eCard. You can also include additional details such as directions. The eCard [more...]

Do you charge per eCard, survey or invitation?
[eCards - Creating and Sending  |  Invitations  |  Surveys]

Answer: No - everything is included in your monthly membership fee. There is no limit to how many eCards, event invitations or surveys you can send. You can create eCard templates, save favorites and create an unlimited number of events and surveys. We also do not charge based on the number of people who respond to your invitation or survey. 

Do you charge per event or per online invitation?
[Invitations]

Answer: No - all memberships allow an unlimited number of eCards, invitations and surveys per month.  You can also manage multiple events and surveys simultaneously. We also do not charge per response or by the size of your guest list. 

Can I send different eCards, at different times, for the same event?
[Invitations]

Answer: Yes - no matter how many separate eCards you send for an event, your guest list is automatically consolidated for you. Any eCard design can be turned into an event invitation. You can then easily send follow-up invitations to guests that don’t respond after you send the first round of invitations, or to customize eCard designs for each invitee. 

Can I use Surveys in combination with an Online Invitation?
[Invitations  |  Surveys]

Answer: Yes, an eCard can contain an Event RSVP link and a Survey link at the same time. Here is an example of how this feature might be useful. A person is having an awards dinner and sends an eCard invitation to their guest list. In the same eCard, they also include a survey which asks them to choose winners for each award category that will be presented at the event. 

Do you charge per survey or by how many responses I receive?
[Surveys]

Answer: No - We do not charge per survey or by how many responses you receive. You can also have an unlimited number of surveys. Unlimited sending/managing of Online Surveys is included in your monthly CorpNote Membership. (You can send as many invitations and eCards as you like each month, too.)  

Can I add, modify or delete individual responses to surveys?
[Surveys]

Answer: Yes. This is helpful when someone calls by phone to respond to a survey, or responses are taken by staff if someone doesn't have internet access. Here is how you can manage individual survey responses: 1. In the navigation, go to Surveys > Manage Surveys 2. Find your survey for which you want to change a response and then click "View Responses" in the options drop-down l [more...]

If I post an eCard in a social media channel, like Facebook or LinkedIn, will I know how many times it was viewed?
[eCards - Creating and Sending]

Answer: Yes. When you post an eCard on social media websites, you do not have as much detail as to who is picking up your eCard like you do when sending an eCard to an individual email address. You will, however, still see how many times it was viewed by clicking on the button for 'View Card'. Each view, for which we cannot identify the recipient, will be marked as ’anonymous.’
 Tip:  [more...]

If I post an eCard in a social media channel, can I control who sees who sees my eCard?
[eCards - Creating and Sending]

Answer: You can only control who sees your eCard by using the tools provided by the social media website.  For example, when you post to Facebook, you can post on your timeline, a friend’s timeline, in a group, on your company page (if you are the company page administrator), or in a private message. If you post to your own timeline, Facebook allows you to choose who can view the post. For [more...]

Do eCards I post in social media websites expire?
[eCards - Creating and Sending]

Answer: As long as your membership is current and does not lapse, your eCards will be accessible from a link you post including social media channels. If you let your membership payment lapse for 60 days, those eCards have already been permanently deleted and cannot be retrieved. 

Can I change my eCard once I send it or post it on a social media channel?
[eCards - Creating and Sending]

Answer: No. That is why we recommend double checking your eCard text for typos and grammar before sending. Some of our members will send an eCard to themselves to ensure it looks the way they want it to before sending it to the people on their list or posting on a social media website.  

What is the difference between an Invitation List and a Guest List?
[Invitations]

Answer: The invitation list is an automatically generated list of all of the people you sent an eCard to with the event response form link. This is your ’mailing’ list which contains information on whether the person picked up your eCard and whether they responded to your invitation. Even if you send multiple eCard invitations, the one consolidated invitation list enables you to easi [more...]

I have sent several invitations with multiple guests on each invitation. Is there a consolidated invitation list that I can use to see who did not pick up the eCard and who did not respond?
[Invitations]

Answer: Yes. A consolidated invitation list is automatically created for you when you send eCard invitations for an event. 1. You can access your invitation list by going to Invitations > Manage Events.2. In the drop-down options list for the event, select the ’Invitation List’ option.3. You will see how many people have and have not picked up the eCard invitat [more...]

Can I download my event guest list into MS Excel format?
[Invitations]

Answer: Yes. Here are the steps to export an Excel compatible spreadsheet with your event's Invitation List data:  Go to Invitations > Manage Events. Next to each of your events is a drop down menu where you can select ’View Responses.’ Click the Invitation List tab. Click the word "Filter" next to the Invitation Summary area. Choose the data you want to display in your r [more...]

Can I download my survey responses into MS Excel format?
[Surveys]

Answer: Yes. Go to Surveys > Manage Surveys. Next to each of your surveys is a drop down menu where you can select ’View Responses.’ At the top of the page you'll see a menu that lets you generate downloadable reports. Read our detailed Online Survey Manager tutorial on how to manage and download survey responses. 

Can I set an attendee limit for my event invitations so I won't get responses after I reach my limit?
[Invitations]

Answer: Yes. If you have a limit to the number of attendees a room can hold, you can set a limit which prevents people from signing up once you reach that number. You can also provide a custom message that will display to those people when they go to sign up for the event after it has been closed due to the attendee limit.  Learn more in our online invitation manager tutorial on how to create an even [more...]

What is the cost per eCard?
[Billing and Passwords]

Answer: We do not charge a price per eCard. You pay a monthly membership fee and you can send as many eCards, online invitations or surveys as you like. The cost per month varies based on your membership plan. View our membership plan comparison page to learn more about the options, cost and features that are included in each of our plans. 

How do I change my credit card information?
[Billing and Passwords]

Answer: To change your credit card for an active (paid) account: Sign into your account and go to My Account > Billing & Password.
  Go to the Billing Contact tab.
  Under Payment Method, click the link that says "Change your credit card".
  Enter your new CC info and complete the submissionFor returning members / inactive accounts: Go to the CorpNote home page  [more...]

Can I sign up for just one month to send holiday eCards?
[Billing and Passwords  |  Membership]

Answer: Yes. You can join CorpNote to send Holiday eCards (Season’s Greetings, Christmas, Valentine’s etc.) with no long-term membership commitment.There are two considerations that are important to note. When you join CorpNote, you are agreeing to be charged monthly for membership. It is your responsibility to notify us via our online form that you wish to terminate your membership before you [more...]

Can I get a listing of who has picked up eCards that I send?
[eCards - Creating and Sending]

Answer: Yes! Go to the eCards > Sent Cards menu. In the Options drop-down list select "View Recipients and Pickup Status" for the card you want to examine. 

How will I know if I sent an eCard to an email address that no longer exists?
[Address Book  |  Email and Spam]

Answer: If an eCard is sent to an email address that is no longer in use, then you will get an email ‘bounce back’ at the email address you are using for your account. It works just like an email that you send to an inactive email address via regular email.The email address you use to sign into your CorpNote account is the email address that the bounce back will come to. It is also the email a [more...]

Can I have different contacts in my address book who share the same email address?
[Address Book]

Answer: No, each address book contact must have a unique email address.  Related FAQ:What information do I need to provide for each contact in my address book? 

How does CorpNote record my eCards' 'view' information?
[eCards - Creating and Sending]

Answer: When the eCard recipient opens their email and views the card, CorpNote records that action as a ’pickup.’ We use an 'invisible graphic' that's embedded in the message - which is a standard way of tracking email messages. The caveat to this method is that if the recipient has 'images set to not display' in their email program, CorpNote does not record that action as [more...]

Does CorpNote have a mobile application or an app in the Apple/Android store?
[Miscellaneous]

Answer: No - our website is complete mobile compatible, so an app is not necessary. 

How do I create an eCard template?
[eCards - Creating and Sending]

Answer: Here’s how to create an eCard template in 3 easy steps: Send yourself an eCard and make sure everything looks the way you want it to. Go to eCards > Sent Cards. In the options drop-down list select "Save as eCard Template". Give your template a description, select an optional category and enter your optional comments, to help you recognize this template in the future. Click the  [more...]

How many eCard Templates can I have?
[eCards - Creating and Sending]

Answer: We do not set a limit on the number of eCard templates you can have. 

What information do I need to provide for each contact in my address book?
[Address Book]

Answer: Minimally you will need to provide: first nam last name a unique email address for each contact.You can also provide the following information: Company Category (E.g. current customers, employees) Start Date Birthday Anniversary Comments (open text - 250 character limit)We encourage you to provide as much information as possible, since the additional fields make it easier for you when yo [more...]

What do I use the start date for in the address book?
[Address Book]

Answer: The start date field was designed to be used for the date an employee started with your company, or the date you and a customer first did business. This enables you to easily search for contacts when you want to send a customer appreciation eCard or an employee appreciation eCard, or to use our Recurring Card tool to send regularly scheduled repeating eCards that commorate the start date.&nbs [more...]

How can I unsubscribe from a CorpNote member's email list?
[Address Book]

Answer: At the bottom of every eCard email is a link for the eCard recipient to unsubscribe from that CorpNote member’s email list. Once you click the link and select to unsubscribe, that specific member is blocked from sending a CorpNote eCard to your email address in the future.The CorpNote member cannot change this setting. Only the eCard recipient can re-allow that CorpNote member to send them a [more...]

Can I save favorite eCard text to be used in other eCards?
[eCards - Creating and Sending]

Answer: Yes. Our Message Helper allows you to create and search for commonly used messages, which you can then easily insert into your eCards. The messages can contain formatting like color, size, lists, and hyperlinked text.The Message Helper is divided into the following features: Message Finder - Search our database of suggested sayings and messages for many occasions
  My Messages - Allows yo [more...]

When someone responds to my event invitation, can I receive an email notice?
[Invitations]

Answer: Yes. When you add or modify your event in the invitation manager, you will see an option for ’ Would you like to receive an email when someone responds?’  The default to this question is no but you can select whether you want to receive an email each time someone responds or to only receive an email once per day when there is a response.  An advantage of selecting the fi [more...]

Can I respond for someone who is on my invitation list? Can I edit a response that's already been submitted?
[Invitations]

Answer: Yes, and yes. In the navigation, go to Invitations > Manage Events and select 'Add a Response' to add a new response, or select 'Invitation List' and then click the Responses tab to edit an invited attendee.Tutorials - Invitation Manager > Managing Event Responses 

When someone responds to my online survey, can I receive an email notice?
[Surveys]

Answer: Yes. When you add or modify your survey in the survey manager, you will see an option for 'Would you like to receive an email when someone responds?’ The default to this question is no but you can select yes. You will receive an email once per day when you have an online survey response. For more details, visit our online survey manager tutorial.  

Is there a way to view your Holiday eCard selections before I pay?
[eCards - Creating and Sending]

Answer: Our full array of Holiday eCards is only available to our paid members but our Single-User Membership ($20/month) has a 10-day money back guarantee. Once you sign up you’ll see all of our eCard designs and be able to test the service as much as you like for 10 days.You can also a sampling of some of our holiday eCard designs throughout our publically available website includin [more...]

When do you release new holiday eCard designs?
[eCards - Creating and Sending]

Answer: We release new holiday eCards for the winter holidays from October through December. For all other holidays, new eCards are generally released a few weeks before the holiday. For more information, view our tutorial on selecting an eCard design. 

Can I post an eCard in social media?
[Account Features]

Answer: Yes! Here’s how to post an eCard in social media.Method 1: Share by pasting a direct link Create an eCard and send it to yourself. Make sure it looks the way you want it to because you can’t edit it once you’ve sent it. Go to eCards > Sent Cards at the top of the screen. Find the eCard you created and want to post and click its ’Copy Link’ button. A URL with a [more...]

When I send an invitation, can I stop recipients from forwarding to people who are not on my invitation list?
[Invitations]

Answer: You cannot block people from either forwarding an invitation or sharing an event registration link. You can, however, put text in your invitation that tells people that your event is by invitation only and the invitation should not be passed along to others.    

What happens to my scheduled cards (or scheduled recurring cards) if my membership becomes inactive?
[Membership  |  Terms of Service]

Answer: If you have eCards scheduled to be sent on a future date, and your account becomes inactive (because you cancelled, or your credit card became invalid), then they will not be sent. We delete any scheduled cards for past dates, for inactive accounts, so even if you reactivate your account, you wil not see these cards.If you have recurring eCards scheduled and your membership becomes inactive, your  [more...]

How can I export my Macintosh Address Book contacts, so I can import into CorpNote?
[Address Book  |  eCards - Creating and Sending]

Answer: Macintosh’s contact manager does not allow you to export your contacts in the file format needed to create an address book in CorpNote. This is a 'feature' of the Mac OS, and as such is not under the scope of our technical support. But our Mac users have reported success using 3rd party applications, which give you the ability to export contacts as a .CSV file. Do [more...]

Do eCards, surveys and invitations work on mobile devices?
[eCards - Creating and Sending]

Answer: Yes! CorpNote has been completely redesigned to be fully compatible with mobile devices.Tutorials - Creating and Sending an eCard or InvitationTutorials - Invitation Manager > Easily Send Online Invitations and Manage Guest ListsTutorials - Survey Manager > Send Online Surveys and Manage Responses 

With Multi-User plans, is there a way to limit our users' access to only show approved eCard designs?
[Multi-User Administration  |  Multi-User Membership]

Answer: Yes! Our Multi-User Plan Administrators can turn off access to CorpNote's general selection of eCard designs that we have in our system: Manage Users > Edit (or Add) User. Under "Allow CorpNote Designs" select yes or no.The same is true for your users' ability to upload their own designs: Manage Users > Edit (or Add) User. Under "Allow Card Des [more...]

How do I send an invitation again to those who picked up the invitation eCard but have not responded?
[Invitations]

Answer: Instructions for following up on an invitation to an event are a little different than the follow up to an eCard. Invitation follow ups have more options. Go to Invitations > Manage Events and select 'Invitation List' from the Options drop-down list next to the event you want to manage.
  In the Invitation summary area, use the "Send an eCard" drop-down option list to [more...]

How can I send an eCard with my company logo?
[Account Features  |  eCards - Uploading Photos/ Artwork]

Answer: Option 1 - Your logo in your Footer SignatureCorpNote enables you to upload a company logo (up to 200 x 200 pixels for left, centered or right aligned footers; up to 600px wide x 200px high for centered footers) that will display at the bottom of each eCard with your signature information – name, address, website, etc.Tutorials - Account Setup > SignatureOption 2 - Create and upload  [more...]

Do your eCards display on mobile devices? Can I send an eCard from my mobile device?
[eCards - Creating and Sending]

Answer: Yes! CorpNote has been completely redesigned to be fully compatible with mobile devices.It's important to note that the animated cards in the CorpNote system now use HTML5 animation, which is the current standard for compatibility. Some technologies, like Outlook, are not able to play the animation in the email inbox. When CorpNote senses these systems, we display a non-animated version of the [more...]

Can I personalize the message in the text area individually for each recipient?
[eCards - Creating and Sending]

Answer: Yes, you can individualize every eCard that is sent. Our eCards are designed with three parts to each card – the picture or animation at top, the editable text message under it, and the footer with your logo and contact information at the bottom.The editable text area uses a Microsoft Word-like text editor, and you can type and format any length message. While CorpNote lets you send up  [more...]

How do I create an online invitation?
[Invitations]

Answer: To follow are the basic instructions for creating an online invitation. If you are looking to create an invitation design from a photo or image you have the rights to use, read the tutorial: How to Create a Custom invitation from a Photo or Digital ArtThe Online Invitation Manager enables you to manage event RSVP's from an online invitation, your website, blog, or social media and you can mana [more...]

Why don't I see the option to align my signature left or right?
[Customization and Settings  |  eCards - Creating and Sending]

Answer: If your logos is over 200px wide, your footer can only appear centered - your signture text will be centered under the logo. If you wish to align your signature left or right, you will need to upload a smaller logo or uncheck the box to display your logo. 

Why do I not see my card design when I copy an eCard?
[eCards - Creating and Sending]

Answer: From time to time, CorpNote retires older eCard designs and they are no longer available when you create a new eCard. They are still able to be seen as sent from your account and any links to your sent eCards will still work properly and show the retired eCard design. 

Why can't I make my sent eCard into a template?
[eCards - Creating and Sending]

Answer: CorpNote retires older eCard designs from time to time. If the eCard design is no longer available when you create a new eCard, you cannot make a template. You can, however, create a new eCard with the same message text and then create a template from that eCard. Please note: Retired eCards are still able to be seen in your account and any links to a sent eCards will still [more...]

Why am I seeing an image that says No Design Selected?
[eCards - Creating and Sending]

Answer: The eCard design might be discontinued or you haven't selected a card design yet.Discontinued eCard/Invitation Designs: Older eCard designs are sometimes retired and are no longer available when you create a new eCard, edit a saved eCard or copy a sent eCard. You must select a new card design before you can send the eCard.No Card Design Selected: Since you can compose and/o [more...]

Why are there funny characters in my email subject line?
[Email and Spam]

Answer: Most email programs do not support the use of all characters, especially ‘smart quote’ characters that Word and other programs auto-insert as you type. According to Microsoft:This always happens when you are using characters (Such as apostrophes, double quotes, dashes, and ellipsis). Solution: When creating your email subject line, DO NOT copy and paste your text – instead,  [more...]

Can I insert images into the text part of my eCards?
[eCards - Uploading Photos/ Artwork]

Answer: Short Answer: We discourage inserting images into the body of your text messages, and the CorpNote tools are not designed to do this by default. This is because we cannot guarantee that pasted or linked images will display reliably when your eCard is sent. In addition, pasting copied images directly into a card can cause your cards not to be sent.DO NOT copy and paste a screen grab or a local file [more...]

CorpNote - eCards, Online Invitations and Online Surveys for Business
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